DZEN GROUP (CVR number: 40681973) is a company that can be contacted via email at support@dzent.eu. We strive to respond to all inquiries within 48 hours on weekdays.

Payment Options and Security

DZEN GROUP offers a variety of secure payment options, including Dankort, Mastercard, Visa, American Express, Google Pay, Apple Pay, and MobilePay. No fees are charged for card payments.

When is the amount charged? The amount for your order will only be charged from your account when the item is shipped. For Visa, Mastercard, and Visa Electron, the amount is temporarily reserved upon ordering.

Purchase Guarantee: As a customer of DZEN GROUP, you are automatically covered by the PriceRunner Purchase Guarantee, which covers up to 50,000 DKK in case of any problems with your order. To take advantage of this free guarantee, you must register as a member on PriceRunner within 60 minutes of your purchase. You can read more about the guarantee and sign up here: https://www.pricerunner.dk/info/buyer-protection.

Discount Coupons: Only one discount coupon can be used per order. Misuse of discount coupons may result in the cancellation of the order.

Details of the Purchase Guarantee:

The PriceRunner Purchase Guarantee covers purchases up to 50,000 DKK in 400 selected stores. The guarantee covers the following situations:

• Damaged goods
• Missing goods upon delivery
• Delayed or non-delivery
• Defective goods

The Purchase Guarantee covers acquisition costs, shipping costs, and direct financial losses resulting from the above issues.

Note: To be eligible for the Purchase Guarantee, the order must be addressed to you personally.

Delivery

When your order is ready for shipment, you will receive an email with a tracking number, so you can track your package throughout the process.

How delivery works:

• Small Packages: For smaller packages, your order will be delivered by Aramex. You will receive a link in your email where you can track your package online.
• Large or heavy shipments: For larger or heavy items requiring special transport, the shipping company will contact you directly to arrange a delivery time. Make sure to be home at the agreed time.

Important:

• Receipt: Ensure that you are present during the delivery to sign for the receipt of the items.
• Errors or deficiencies: If you notice any errors or deficiencies upon delivery, you must contact our customer service immediately.

Delivery – Fast and Secure

We strive to deliver your order as quickly as possible. Most items in stock are delivered within 10-14 business days.

Track your package: When your order is shipped, you will receive an email with a track & trace number. With this number, you can easily follow your package’s journey on our shipping partner’s website.

Delivery options: We work with Aramex, to ensure safe and efficient delivery. The specific shipping company depends on your order.

Important information:

• ALWAYS FREE SHIPPING!
• Delivery time: The exact delivery time for each product is clearly stated on the product page.
• Extra costs: There may be additional costs for delivery to non-bridge-connected islands and abroad.
• Home delivery: We want to ensure that your new items arrive safely. To avoid damage to your floors, we recommend having a mat ready for the transport.
• Curbside delivery: Delivery takes place at the curb or the nearest place where the vehicle can park. Be ready to receive your order at the vehicle.

Delivery Delays

We strive to deliver your order as quickly as possible. Delivery times may vary depending on several factors, such as your address and product availability.

Delay: Should any unforeseen delays occur, we will contact you as soon as possible. If the delay significantly impacts you, you have the option to cancel your order.

What does “significant delay” mean? A significant delay is assessed on a case-by-case basis and may, for example, be if the delivery is delayed to the extent that the item no longer holds the same value for you.

Collaboration for a smooth delivery:

To ensure that your new furniture arrives safely, we ask that you help make the delivery as smooth as possible. Make sure there is ample space to maneuver the furniture and that there is access to the delivery address.

In rare cases, the shipping company may need to deliver to a pickup point. You will be informed if this happens.

Note: Extra costs may apply for deliveries to difficult-to-reach addresses.

Return Your Purchase – Hassle-Free

Changed your mind? That’s perfectly fine! You have 30 days to cancel your purchase when shopping with us.

Here’s how:

• Notify us: Send us an email to support@dzent.eu or use our online cancellation form.
• Return the item: Pack the item securely and send it back to us. Remember to save the shipping receipt.

Important to know:

• 30-day right of cancellation: You have 30 days from receiving the item to cancel your purchase.
• Costs: You are responsible for paying the return shipping.
• Original packaging: Keep the original packaging as intact as possible.
• Exceptions: Some items cannot be returned, such as personal care products, makeup, and digital products.

How to return:

• Contact us: Send an email to support@dzent.eu and provide your order number. We will assist you with the rest.
• Pack the item securely: Use the original packaging if possible.
• Return the item: Send the package to our address (which we will provide you with). Remember to keep the shipping receipt.

Important to know:

• Return shipping: You are responsible for paying the return shipping.
• Condition of the item: The item must be in the same condition as when you received it.
• Refund: We will refund the purchase amount as soon as possible after receiving the item.

Exceptions:

• Custom-made items: Items made to your specific requests cannot be returned.
• Opened hygiene products: Opened products such as makeup or personal care items cannot be returned.

Return Address:

DZEN GROUP
Egebjergvang 117
2750 Ballerup

Note: Unfortunately, we no longer accept packages delivered in person.

Important information about returns:

• Cash on delivery: We do not accept packages sent cash on delivery.
• Late returns: If you wish to return your item after the first 30 days, please contact our customer service at www.dzent.eu to make further arrangements.

Here’s how:

• Pack the item well: Ensure that the item is packed securely so that it is not damaged during transport.
• Include the packing slip: Remember to include a copy of your order confirmation or invoice.
• Send the package: Send the package to the above address using any shipping method of your choice.

Have questions? Contact our customer service at support@dzent.eu. We are ready to help you.

Complaints – How to Proceed

Did you discover a defect or issue with your product? Contact us as soon as possible.

How to complain:

• Describe the problem: Provide as much detail as possible about what is wrong with the product. The more information, the better we can assist you.
• Send an email: Send an email to support@dzent.eu with a description of the issue and preferably some pictures.
• Keep the receipt: Keep all relevant documents, such as the receipt and any pictures.
• Follow our instructions: We will contact you with further instructions on how to return the item.

Important to know:

• No cash on delivery: We do not accept packages sent cash on delivery.
• Self-inflicted damage: The right to complain does not cover damage that you have caused yourself.
• Batteries and wear parts: Batteries and wear parts are not covered by the right to complain.
• Changes and cancellations: Once an order has been processed, it cannot be changed or canceled.

Product Descriptions and Prices

• Product information: We work hard to provide you with the best and most accurate information about our products. However, slight deviations may occur.
• Prices: The prices on our website are indicative and may change without notice. We reserve the right to adjust prices due to changes in market prices or supplier prices.
• Images: The images on our website give you a good impression of the product, but the actual product may vary slightly in color, size, or finish. This is partly due to differences in screen settings and lighting.